Reference

How 999ee Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet and account running — nothing more.

Account data protectionbKash, Nagad, Rocket wallet privacyNo third-party data salesTransparent data retentionYour right to request deletion
999ee How 999ee Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove personal data we hold on your account, our support team handles privacy requests directly. Reach us through the channels below. We aim to respond to all verified data requests as quickly as our team allows, and we will keep you updated on progress. Eligibility to exercise specific data rights depends on local law in your region.

Team online

Live Chat

Open the chat window from your account dashboard and select the privacy or account topic. Our team picks up requests and routes them to the right person.

Email Support

Send your data request to our support email address listed in the account help section. Include your registered mobile number so we can verify your identity.

Account Help Centre

The help centre inside your account has a dedicated data and privacy section where you can submit a formal request, track its status, and see our response.

DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

Security on your account is layered — from the moment you verify your bKash or Nagad number at registration through to every withdrawal request you submit. We apply SSL encryption across all data in transit and restrict internal access to personal records on a need-to-know basis. Here is what that looks like in practice across the four areas that matter most to you.

Payment Data Handling

Your bKash, Nagad, and Rocket identifiers are stored in encrypted form. They are used only for processing your own deposits and withdrawals — never shared with unrelated services.

Cookie and Session Policy

We use session cookies to keep you logged in and to flag unusual access patterns. You can manage cookie preferences through your browser settings at any time.

Account Security and Retention

Personal records are kept while your account is active. Once you close your account, we remove identifiable data that is not required for financial compliance or legal obligations in your region.

Your Right to Correct Data

If your registered mobile number or contact details change, update them directly in account settings or contact support. Corrections are applied after we verify your identity against the original registration.

Common Questions About Your Privacy at 999ee

The questions below cover what we actually get asked about data collection, payment privacy, and account rights. If your question is not here, reach us through live chat or the help centre in your account.

We collect your name, email or mobile number, and the payment identifier you register — typically your bKash, Nagad, or Rocket number — along with device and session data used for login security.

No. Your mobile wallet number is used only to process your own transactions. We do not share payment identifiers with advertisers or unrelated third parties under any circumstances.

Identifiable personal records are removed after account closure, except where local law or financial compliance rules require us to retain specific transaction records for a defined period.

Yes, where local law in your eligible region grants this right. Submit a verified data access request through live chat or the help centre, and we will respond within a reasonable timeframe.

Contact our support team with a deletion request via live chat or email, including your registered mobile number for identity verification. We will process it in line with our retention obligations and local law.

We use session cookies to keep your login active and monitor for unusual access. You can adjust cookie settings in your browser at any time, though some account functions may be affected if session cookies are blocked.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.